Refund Eligibility
Satisfaction Guarantee

We strive to resolve your printer issues effectively during the session. If the issue was not resolved as expected after receiving our service, you are eligible for a refund within [10] days from the date of service.
Refunds will only be considered if the printer issue was not addressed successfully, or the service was incomplete or faulty due to no fault of the customer.
Ineligible for Refund

We do not offer refunds for services where the customer has simply changed their mind after the service has been rendered.
If the printer issue is related to hardware failure that cannot be resolved remotely, we will explain the situation clearly during the service session, and refunds will not apply.
Conditions for Refund

To be eligible for a refund, the customer must provide a detailed description of the problem encountered, including screenshots or evidence that the issue was not resolved after the service session.
Customers must contact us within [10] days of receiving the service to request a refund. Requests made after this period will not be eligible for a refund.
Refund Process
Refund Request
To initiate a refund, please contact our customer support team at [customer service email or phone number]. Provide the following information:
Your order or service ID.
The date and time of the service session.
A description of the issue you are experiencing or the reason you are not satisfied with the service.
Review of Refund Request
Our customer service team will review your request and may ask for additional details, such as access logs or session screenshots.
If your refund request is approved, we will issue a refund to your original payment method within [X] business days.
Service Fees & Refunds
Partial Refunds
If only part of the issue was addressed during the service session, we may offer a partial refund based on the service provided.
Non-refundable Fees
In some cases, if a third-party tool or resource was required for the repair and paid for in advance, such costs may not be refundable.
Any service charges for diagnostics (if applicable) may also be non-refundable.
Customer Responsibility
Accurate Information: It is the customer’s responsibility to provide accurate information regarding the issue they are facing. If incorrect information is provided that causes delays or leads to an unsatisfactory service outcome, refunds may not be issued.
Access: You must ensure that our technicians have the necessary access and permissions to diagnose and resolve your printer issues remotely.
No Refunds on Ongoing Services
If you have subscribed to an ongoing service or maintenance plan, such as a monthly subscription for printer troubleshooting, please refer to the terms of the specific plan for refund eligibility. Services already provided during the active period will not be refunded.